VenuVenu

Privacy Policy

Effective: February 18, 2026

1. Information We Collect

We collect information you provide directly and information generated through your use of the Platform:

  • Account information — name, email address, and password when you register
  • Payment information — processed securely by Stripe; we do not store your card details
  • Usage data — pages visited, events viewed, and interactions with the Platform
  • Device information — browser type, operating system, and IP address

2. How We Use Your Information

  • Provide and maintain the Platform and your account
  • Process purchases and send transaction confirmations
  • Send notifications about events you've purchased
  • Improve the Platform through analytics and usage patterns
  • Prevent fraud and enforce our Terms of Service
  • Respond to support requests

3. Third-Party Services

We use the following third-party services that may collect data:

  • Stripe — payment processing. Subject to Stripe's Privacy Policy
  • PostHog — product analytics to understand how the Platform is used

4. Data Retention

We retain your account information for as long as your account is active. Purchase records are retained for accounting and legal purposes. You may request deletion of your account by contacting us, after which we will remove your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (SSL/TLS), secure password hashing, and token-based authentication. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of analytics tracking

To exercise any of these rights, contact us at support@thevenuapp.live.

7. Cookies

We use cookies and similar technologies to maintain your session and improve the Platform. For details, see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries, contact us at support@thevenuapp.live.